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HEALTHY HUB

Healthy HUB FAQ’s

What is the Healthy Hub by The Healthy Chef?

The Healthy Hub is The Healthy Chef’s exclusive loyalty programs. For every dollar spent, you’ll earn Healthy Hub Points.

How do I earn points?

For every dollar you spend as a Healthy Hub member, you’ll earn Healthy Hub Points. As a thank you for joining the Healthy Hub, you’ll also receive an extra 200 Healthy Hub Points after you place your second order!

There are various other ways to earn points by taking actions such as reviewing a product, sharing on social, placing your second order plus more.

How do I sign up to the program?

If you have a current customer account with The Healthy Chef, you would automatically have been granted access to The Healthy Hub. You can log in via the Healthy Hub dashboard here. If you do not have a current customer account with The Healthy Chef you can create and account and sign up to the loyalty program by clicking ‘Join Now’ via the Healthy Hub dashboard here.

What benefits will I receive as part of The Healthy Hub

Redeemable Rewards

As you accumulate Healthy Hub Points, you can choose to redeem them for $10, $15 or $20 vouchers, or nominate a number of points to spend in exchange for a voucher (minimum 500 points = $5 voucher) - these vouchers will provide you with a promotional code that can then be applied at checkout as a discount on your next order. These vouchers can be redeemed via the Healthy Hub  dashboard.

Choose your discount
Once you have at least 500 points, you’ll be able to use the points slider to nominate how many points you would like to spend, starting at $5 voucher = 500 points and going up in increments of $1=100 points. From there, you can copy the code and apply at checkout to receive your discount.

$10, $15, $20 voucher
Once you reach eligible points, pre-set vouchers will appear redeemable under the ‘All rewards’ section of the dashboard. Simply click ‘View’ —> ‘Redeem’ —> the you can click ‘Apply code’ or copy and paste it at checkout.

Spend points at checkout
You can also choose to spend points at the checkout. Once you have at least 500 points, if you are logged into your loyalty account, you’ll have the option to redeem your points starting at $5 voucher = 500 points and going up in increments of $1=100 points. You’ll be able to use the points slider to nominate how many points you would like to spend and redeem and apply the discount directly at the checkout.

Using points with other discount codes and offers
Loyalty points cannot be used in conjunction with other offers.

Can I earn points by buying The Healthy Chef’s products at a retailer or spa/salon?

Points can only be earned by making a purchase on thehealthychef.com online store, whilst being logged in to your Healthy Hub account.

When do I see my point adjustments?

Your points can be viewed in the Program widget here, and you will also receive an email notification when you have taken a new action and earned points.

What can I do if I have any questions about my points, status or account?

You can get in touch with our customer service team by emailing us at [email protected] or checking if we’re available for live chat through www.thehealthychef.com

Is the Healthy Hub  available to customers outside of the AU/US?

At this stage, The Healthy Hub is only available to customers in Australia, New Zealand or the United States.

How can I earn points with my product reviews

To earn points for reviewing a product, you must first be a loyalty member, then purchase a product with your loyalty account email. 14 days after you have made a purchase, you will receive an email asking you to review your recent purchase. You can only earn points for reviewing a product via this email as it ensures you are recognised as a verified buyer. Please allow up to 10 business days for your points to be rewarded to your account once your review has been submitted. If you review a product on site by using the form within a product page, you will not be rewarded points so be sure to keep an eye on your inbox for the review request email.

How do I redeem my points

Choose your discount: Choose your point spend and redeem for a voucher. Once you have at least 500 points, you’ll have the option to redeem your points starting at $5 voucher = 500 points and going up in increments of $1=100 points. If you click ‘View’ against the ‘Order Discount’ option on the loyalty dashboard, you’ll be able to use the slider to nominate how many points you would like to spend, then redeem them for a voucher and apply the voucher code to your shopping cart to receive your discount.

Spend points at checkout: You can also choose to spend points at the checkout. Once you have at least 500 points, if you are logged into your loyalty account, you’ll have the option to redeem your points starting at $5 voucher = 500 points and going up in increments of $1=100 points. You’ll be able to use the slider to nominate how many points you would like to spend, then redeem and apply the discount directly at the checkout.

$10, $15, $20 voucher: Once you reach an eligible number of points, vouchers will appear redeemable under the ‘All rewards’ section of the dashboard. Simply click ‘View’ —> ‘Redeem’ —> then you can click ‘Apply code’ or copy and paste it at checkout. You can access your unclaimed rewards at any time under the section ‘Your rewards’ in your loyalty dashboard.

Do purchases made prior to my rewards opt-in count towards my point earnings

Unfortunately, not – you’ll only be eligible to receive points on purchases made after becoming a member. But we’ll gift you 200 points just for signing up!

Is there a limit to the number of points I can earn?

There is no limit to the number of points you can earn, however points and rewards do have an expiry date.

Points: The Healthy Hub points expire and are removed from your balance 12 months after the earn activity date. Your Healthy Hub points balance may go up or down on a daily basis as credits are earned or expire.

What If I accidentally used a different email at checkout, do I still get my points?

In this case, please email [email protected] with your order number, order email and the email address associated with your loyalty membership and we will assist you in assigning the points manually.

What happens to my earned points If I cancel my order?

Cancelled/ refunded orders are not eligible to earn points, so points will be removed from your account after your order is cancelled.

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