Shipping - Australia + New Zealand

 

FREE Standard Shipping orders over $97

$10 Standard Shipping orders under $97

$15 Express Shipping 

WHOLESALE ORDERS 

$10 Standard Shipping orders under $250 

FREE Standard Shipping orders over $250 

 

• All Australian orders are shipped from our Sydney warehouse via Australia Post and generally take 7-10 working days for Standard delivery, 4-7 working days for Express delivery.
• Shipping times can vary for remote areas WA (excluding Perth) and NT.
• All express orders placed before noon AEST are usually dispatched within 2-3 business days.
• All orders made after noon AEST are dispatched within 2-3 business days. 
• All orders will receive tracking information via email – please double check your email address when entering your details. If you are a registered customer, you can find tracking details in your account. 
•  The "leave at door" option is available, but please note we cannot accept responsibility for lost parcels when the authority to leave is selected. 

Approximate standard delivery times  

• NSW / VIC 7-10 working days*
• WA / TAS 10-14 working days*
• QLD / SA 7-10 working days *
• NT and regional 10-14 business days 
• NZ 5-14 working days

Worldwide Shipping

• All international orders are dispatched from our Sydney warehouse via DHL Express and generally take 3-10 days for delivery, excluding customs.
• All orders are dispatched the next business day after ordering.
• All orders will receive tracking information via email.
• International customs require that we state the value of your order; this is done in AUD.
• Any duties, taxes, or fees required in your country are the customer's responsibility. Please note as the recipient; you are liable for all import duties, customs, and local sales taxes. Payment of these is necessary to release your order from customs on arrival. We cannot advise the cost. This may be as order values, destination, country rules, and regulations vary.

* Working days: The Healthy Chef can dispatch orders on working days only. Working days are Monday to Friday. Please consider this when placing orders over the weekend. For example, if you place an Express order on Friday afternoon, your order will be dispatched on the next working day, which is Monday.

Returns

We pride ourselves on creating the highest quality and purest wholefood products to support optimum health and wellbeing. We want you to be absolutely satisfied with your Healthy Chef products. The Healthy Chef offers a 30-day returns policy for all your online purchases if they are faulty, damaged, or not up to the high-quality standard we hold with our products.

If you have purchased a product that doesn't work for you, please email us at [email protected], as rare scenarios such as these are considered on a case-by-case basis.

Before sending any product back, please arrange the details with our customer service team. That way, we can make sure your product is dealt with quickly when it arrives at The Healthy Chef office. You must include a copy of the invoice and return the item within 30 days of purchase. Please send your returns to:

The Healthy Chef 

4 Collins street

Surry Hills, NSW 2010

02 9281 1444

The Healthy Chef and Teresa Cutter are committed to helping you improve your health and wellbeing. We want to ensure that all steps of your order are more than satisfactory, and we invite and encourage your feedback, so that we may continue to improve our products and our company.

Please note that The Healthy Chef does not offer refunds on eBooks or the Healthy Chef App purchases made via a third party such as iTunes, iBook’s, Google Play or Amazon. If you are having any concerns about your purchase, please contact our customer service team [email protected] and try to resolve it quickly.